The data controller is Croft Publications (referred to in this policy as “we” or “us” and “our”).
We are committed to doing the right thing when it comes to how we collect, use and protect your personal data. Below is an outline of the information we collect and store and the reasons for doing this our Policy is detailed below.
Our Privacy Statement
- sets out the types of personal data that we collect.
- explains how and why we collect and use your personal data.
- explains when and why we will share personal data within Croft Publications and with other organisations and
explains the rights and choices you have when it comes to your personal data.
Personal data we collect
This section tells you what personal data we collect from you when you visit our website and or order a book online.
When you register for our Services, you may provide us with:
Your personal details, including your address and postcode, email addresses, phone numbers and title. Your account login details, such as your username and the password that you have chosen
Sharing personal data with other organisations
This section explains how and why we share personal data with other organisations.
We may share personal data with other organisations in the following circumstances:
- If the law or a public authority says we must share the personal data;
- If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk);
- With an organisation we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you to. If the transfer or sale goes ahead, the organisation receiving your personal data can use your personal data in the same way as us or
to any other successors in title to our business.
How we protect personal data
We understand our responsibility and how important it is to protect and manage your personal data. Here are some of the measures we have in place.
- We use computer safeguards such as firewalls and Anti Virus and Malware protection. We only authorise access to employees who need it to carry out their job for book order fulfillment.
- We enforce safeguards in connection with the collection, storage and disclosure of personal data. We may occasionally ask for proof of identity before we share your personal data with you.
- Your personal details are stored on a our server whenever you purchase a book online this includes:- your postal and billing addresses, email addresses, phone number, all orders and information pertaining to the order are only stored for 3 months.
- However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.
- The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by companies operating outside the EEA who work for us or for one of our service providers. We will put in place appropriate protection to make sure your personal data remains adequately protected and is treated in line with this Policy.
When you shop with us online or browse our Website we may collect:
- Information about your online purchases (for example, what you have bought, when and where you bought it and how you paid for it)
- Information about your online browsing behaviour on our Website.
- Information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers)
How and why we use personal data
- the data is collected when you purchase one of our books online
- The data is stored on a database on our server and is only retained for 3 months.
- We do are best to inform you of all the uses of the data we have collected in order to run our business online and specify what information will be collected and retained within the relevant input forms on our website.
- As a user of our services you have a right to access the records we have about you and are able to request revision of our deletion of this information at any time Email us for further info
- To make our Services available to you.
- To manage the account you hold with us for facilitating the processing of orders and refunds
- We need to process your personal data so that we can manage your customer accounts, provide you with the goods and services you want to buy and help you with any orders and refunds you may ask for.
Cookies and similar technologies
- We use cookies and similar technologies to personalise and improve your customer experience as you use our Website.
- This section provides more information about Cookies, including how we use them and how you can exercise your choices about our use of Cookies.
How we use Cookies
Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device.
Cookies help us to provide important features and functionality on our Website, and we use them to improve your user experience. For example, we use Cookies to:-:
- Improve the way our Website works so that we can personalise your experience and allow you to use many of their useful features. For example, we use Cookies so we can remember your preferences and the contents of your shopping basket when you return to our Website.
- Improve the performance of our Website.
- Help us to understand how our website is being used, for example, by telling us if you get an error messages (eg page not found) as you browse the website.
- These Cookies collect data that is mostly aggregated and anonymous.
- Cookies used for this purpose are using google analytics and are e-commerce system. These Cookies may collect information about your online behaviour, such as your IP address, the website you arrived from and information about your purchase history or the content of your shopping basket.
Your choices when it comes to Cookies
You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other device. You can find more detailed information about how you can manage Cookies at the All About Cookies and Your Online Choices websites.
If you choose to disable some or all Cookies, you may not be able to make full use of our Websites. For example, you may not be able to add items to your shopping basket, proceed to checkout, or use any of our products and services that require you to sign in.
Your rights
Under the Data Protection Act 1998, you have the right to see the personal data we hold about you. This is called a Subject Access Request.
We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details are incorrect, please let us know and we will amend them.
We reserve the right to change the policy at any time, so please check back regularly to keep informed of updates to this Policy.
How to contact us
IIf you have any questions about how we collect, store and use personal data please contact us via one of the methods below.
Email: tnicholson@smithsettle.com
Write to us at:
Croft Publications
The Croft
8 St James Meadow
Boroughbridge
North Yorkshire
YO51 9NW